GREENMARCH LIMITED
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.UK Domain Name Registration Terms and Conditions for GREENMARCH

How to contact us 
GreenMarch Systems Limited
Chellow Dene
Chapel Street
Welford on Avon
Warwickshire
CV37 8PX

Tel: 01789 751115
Email: support@greenmarchsystems.co.uk

Please contact us using one of the contact methods above about issues relating to domain names between 10am and 5pm Monday to Friday excluding bank holidays.

Outside of those times we recommend you email support@greenmarchsystems.co.uk or complete the form at contact systems. We aim to respond to your contact within 1 business days and aim to resolve any issues you have within 3 business days.

Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at support@greenmarchsystems.co.uk with as much detail about the abuse. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please submit an email to us at support@greenmarchsystems.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business days and aim to resolve any issues within 3 business days.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

Nominet’s Terms and Conditions
When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms
 
Renewing domain names 
AAll domains for active customer are automatically renewed on an annual basis. We will send an email to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. WE takes no responsibility if your domain renewal fails due to your contact details being incorrect. 

If you do not wish to renew a domain please make sure you contact us immediately you decide not to renew. We make no charge for cancellation or transfer of a domain. If you wish to cancel or transfer your domain please email us at support@greenmarchsystems.co.uk
Domain name expiring and will be billed 30 days in advance.

Expiring domain names
IIf you do not remain an active customer we will inform you of the need to renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. 

After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of 100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. WE will not guarantee the renewal of a domain name.

In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions: http://www.nominet.org.uk/go/terms